Casino-Z is characterized by a huge variety of games and bonuses with a low wager. The institution has been operating under the license of Curacao since 2019. A specific list of prohibited countries is not specified, but the operator notes in the rules that the player himself is responsible for whether the game is legal in his country. The site has been translated into more than 50 languages, including Russian. Read a detailed review of Casino-Z casino below.
The necessary conditions have been created here for the Russian audience, including local payment systems like YandexMoney and Qiwi. But one of the operator's distinguishing features is that they accept a huge amount of cryptocurrency. These are not just bitcoins, litecoins and a few others, but more than 20 options.
The reputation of this establishment is average. The administration of AskGamblers gave Casino-Z a rating of 8.89 out of 10, which is quite high, while their users rated the operator 7.8 out of 10. There are other resources that rate the casino at 8 out of 10. However, the average user rating LCB - 3.6/5 (15 votes).
Section 7 Deposits and Withdrawals. In accordance with paragraph 3 of this section, the operator may refuse to withdraw funds if the deposit amount has not been wagered 0.5 times. This is a standard condition, but there is a rather unusual addition here. To withdraw money you need to put down 50% of the deposit.
There is one rule about the conclusions, which lacks specifics. Clause 8 says that in special cases, some players will not be compensated for commissions on deposits and withdrawals, which the operator usually pays for itself. Which cases are considered special is not specified.
Section 2 "General Terms". To verify the account, the player may be asked to send any documents at the discretion of the operator. Paragraph 35 of the same section refers to a possible video conference for account verification.
Clause 38 states that Casino-Z has the right to change the terms and conditions at any time. And they come into force immediately after publication on the site. At the same time, it is not specified that players will be notified of the changes. If the changes are not significant for the player, then they do not notify.
Section 15 Casino. Clause 6 - winnings exceeding €10,000 are considered large and must be confirmed by casino partners. However, there is no specification of what kind of partners are meant. Although it can be assumed that these are the developers in whose game the winnings were recorded.
Clause 10 - Complaints about bets made more than 10 days ago will not be accepted. There is also subsection 15.1 about bonuses, where one of the points is the requirement to fill out all personal data, all fields in the Personal Account, plus verify the phone number in order to receive promotions.
The operator welcomes new players who have filled all their details with welcome bonuses up to 137,000 RUB + 150 free spins. The welcome package includes bonuses for the first 4 deposits:
In addition, there is a bonus on the 10th deposit - 0% up to 27,500 rubles + 100 free spins, min. deposit 1000 rubles. If deposits are made in the process of wagering bonuses, then they are not taken into account when determining the serial number. That is, you need to make ten deposits when you have won back all the bonuses and you have not refused a single one. There is also a reload bonus on Wednesdays and a birthday bonus.
There is one point worth noting. It is not present in the terms and conditions, however, it was mentioned in one of the reviews of Casino-Z players. The player reported that wagering begins to count only when all real funds are lost. That is, the wager is counted only on bonus credits. But since this is not indicated in the rules, it is best to clarify this point with the support service.
Wagering is equal to 35x the bonus amount, 7 days are given for the wager. When wagering bonuses, the maximum bet is $5, the maximum amount after wagering is equal to the amount of the bonus. Only bets on slots are involved in wagering, in the amount of 100% - clause 6 of the Bonus Wagering section (15.1 Casino Bonuses). It also says that players should contact support to get up-to-date data on the games that are participating in bonus wagering.
Read the bonus rules carefully, as they may change. At the time of writing the Casino-Z casino review, bets on games in the Games section are doubled with some exceptions.
Among the comments of the players were messages that show inconsistencies in the rules and conditions. For example, in one of the cases, the player said that the minimum withdrawal is 50 Euros, while on the site they have 1.5 Euros. Another Casino-Z player in the review says that his country is not listed as prohibited, but in fact there is a ban.
One player reported that Visa/Mastercard payments are not accepted despite being listed as deposit methods. Casino-Z casino players responded to this review that this is not true. The same player commented on poor customer support, having to ask the same question over and over and get the same answer that was not related to the problem. At the time of writing the Casino-Z review, this is exactly the behavior of the support service, so these words are confirmed.
The trend seen in the Casino-Z player reviews section of the AskGamblers website looks rather suspicious. Out of 30 comments, the majority is either 10/10, which talks about fast payouts, no problems, how lucky the players are to win and that the casino does not forget to keep the money for itself. Either it's 1/10 reviews and reports that the account has been suspended, support is terrible, hidden rules apply. The representative of the casino responds to some criticism, not to others, which indicates inconstancy.
In terms of complaints, there are only three cases on AskGamblers at the time of writing the Casino-Z review. And from them it can be noted that the team dealing with the analysis of complaints definitely has difficulties in quickly resolving issues. One of the complaints related to the fact that the casino does not block the account after a player's request, another about problems using the site on mobile, and the third about setting deposit limits.
It is also clear from the complaints that the support service is not professional and players are driven to different addresses in order to solve rather primitive issues. But on the positive side, it can be noted that the casino is making efforts to solve problems, it's just that the work is not as organized as it could be.
The site presents a wide selection of developers - more than 100 suppliers of various levels from top to little-known. There are also NetEnt, BTG, Play'n GO, Evolution Gaming and such as Igrosoft.
As for the categories, there are slot machines, live casino games. It is inconvenient that board games are not allocated in a separate category. But there is a separate section with jackpot games. So there is a good selection of games.
