Many players are familiar with JoyCasino. This is one of the most promoted gambling brands in Runet. The operator has been operating since 2014 and is perfectly adapted to its target audience, which is Russia and the CIS. Good selection of games, many payment methods, decent bonuses and regular tournaments. Below is a detailed review of the JoyCasino casino.
If you have never visited the site of this operator before, you may have heard about it while watching one of the pirated films. The advertisement tells what to do in case of a problem with access to Joy Casino. And in this regard, they have everything provided for - up-to-date mirrors will always be available to players.
An institution in Curacao is licensed, there is a Russian language on the site, Russian payments, a game account can be opened in rubles. Among the banned, at the time of writing the review of the JoyCasino casino, there are about 20 countries listed, among which there is neither Russia nor the CIS countries. You can find the full list in the terms and conditions of the casino, paragraph 4.4.
Opinion about this operator is ambiguous. Players in their reviews of JoyCasino vary greatly in opinion, from "excellent" to "terrible". This is a common situation. But it is important to note that casino representatives are absent from many thematic sites, so complaints cannot be considered. Even on AskGamblers, some complaints remain unresolved. AskGamblers themselves give them a rating of 7.67 out of 10, and players on the same resource rate the operator at 5.8/10. Approximately the same rating was given by Affgambler users - 6.2 out of 10.
Joy Casino is not suitable for every player. If you have control problems, you will not find here the possibility to set personal limits on deposits, bets or losses. The operator is limited to standard guidelines for responsible gambling. Given the numerous feedback from players about delayed withdrawals from the JoyCasino casino and the lack of blocking the withdrawal amount, this is far from ideal for those who cannot control the game.
The first thing you need to know about this operator is that there are many reviews and complaints about slow withdrawals. And if the support service cannot help you, you will need to apply through AskGamblers in English, and it’s not a fact that your complaint will be considered there and the issue will be resolved.
Regarding rule changes, like many other casinos, JoyCasino allows amendments at any time and does not inform players about them. Users are encouraged to check the document regularly for updates. This is stated in paragraph 3.1 of the terms and conditions.
The document also has a specific requirement for conclusions (8.14.1). To withdraw money, the player must complete the profile completely and confirm the phone number. To do this, a casino employee must call the number, and repeated calls are periodically possible. At other casinos, everything is usually decided by a verification SMS.
Rule 8.14.4 lists the documents that you need to send to verify your account. This is a copy of an identity document, to confirm the address you need to provide a copy of the utility bill. When depositing with a bank card, you will need a copy of it.
On the positive side of the withdrawal account, we can note the limit of $100,000 per month (clause 8.14.6). This is especially true when you consider that some casinos set very low limits.
If you do not wrap the deposit, then when you withdraw, you may be charged a commission of 5%. If we are talking about games in the categories Live Dealers, Video Poker, Tables, Sports and Others, then x3 deposit turnover is required. While some may find the idea of paying withdrawal fees distasteful, this is a fairly common rule. And in the casino review, it is worth mentioning that JoyCasino has a relatively low commission percentage, only 5% versus the standard 10-15% for most operators.
The commission for withdrawal is also taken in the case when the player makes more than two payments per day. Then you will need to pay 10% of the withdrawal amount, which is determined by rule 8.15.1.
Qiwi and PayMoney users will pay a commission even for deposits, these are 3% and 5%, respectively (clause 8.18).
Players receive bonuses for their first five deposits. For the first replenishment, you can get one of three bonuses. Each of them has its own requirements, but there is one general rule. When replenishing an account with an amount of $20 or more, players are credited with 200 free spins with x30 wagering requirements.
For the second deposit, 100% up to $300 is charged, wagering 25x. Bonuses on all three subsequent deposits require a wagering requirement of 20x. Players will receive: 50% up to $400, 50% up to $500 and 25% up to $750 on their third, fourth and fifth deposits, respectively.
Keep in mind that the wagers indicated for bonuses refer to the deposit + bonus amount. So, in the end, the size of the required turnover will not be as attractive as it might seem at first. Free spins are an exception, x30 wagering is applied to winnings from free spins.
At the time of writing the review of JoyCasino online casino, when wagering, bets on slot machines were taken into account at a rate of 100%. Blackjack, roulette, arcade games, video poker, baccarat, craps, Casino Holdem, 2 Ways Royal and Sic Bo give only 5% of turnover. However, the operator notes that for different bonuses and at different times these values may change and advises you to contact the support service for clarification.
Various tournaments are regularly held in the casino. Moreover, several can take place at the same time. Slot machines are grouped by theme and winning them, you get points. Whoever has the most wins wins. In addition to tournaments, the operator arranges competitions with various tasks and gifts.
This is a very famous operator, so there are enough reviews. And as usual, they are all different. On the positive side, a rich selection of games, fast payouts, good bonuses, beautiful design, and the possibility of small deposits are called. But at the same time, there are many comments that talk about delays in withdrawals. This is the most common issue reported by players. Plus, as a disadvantage, it is mentioned that the money put on withdrawal can be used for bets. As a result, you can lose everything.
In general, based on the feedback from JoyCasino casino players, we can conclude that the main problem is that you have to wait a long time for withdrawals. But this is not a constant problem, as quite a few players noted fast payouts. Also, sometimes there are problems with unjustified blocking of the account.
Particular attention should be paid to the fact that the casino is not ready to consider complaints on thematic Russian-language resources and generally does not always complete the resolution of controversial issues. Therefore, it will be more difficult to seek justice if you do not agree with their decision.
The site has more than 30 developers from the most famous to small studios. Lots of slot machines, games with real dealers, table games, cards, there is even a sports betting section. The category of slots deserves special attention, where you can not only choose the developers you need, but also indicate the level of volatility, from “more wins” to “big wins”. The collection of slot machines at JoyCasino is constantly updated with new releases.
Separately, there is a category of jackpots, where many famous progressive jackpots are presented: Mega Moolah, Mega Fortune, Arabian Nights, Hall of Gods, Divine Fortune and others. Cumulative prizes from various developers, including Yggdrasil and Red Tiger Gaming. In the latter, all slots are connected to one progressive jackpot, which differs in that players know until what moment they are guaranteed to be hit.
The live casino section also has a good selection. Variety of versions of popular games like blackjack, roulette, baccarat. There are also less traditional games like Lightning Dice, Lightning Roulette, Dream Catcher, Deal or No Deal and Monopoly Live.
In our review, we looked at different aspects of the JoyCasino casino. From them it is obvious that this is a good operator, but which does not provide players with sufficient support in resolving contentious issues. Judging by the feedback from the players and a considerable number of complaints, there are often delays in payments, and there are also unfair blocking of the account. Other than that, it's a pretty attractive option with a wide variety of games and all the amenities for its target market.
